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ISSA Cleaning Industry Management Standard (CIMS)
The Cleaning Industry Management Standard is designed to assist cleaning organizations (in-house and service contractors) in setting up a management system that allows an organization to meet specific goals. The Standard is a management framework that can be used to develop customer-centered, quality organizations.
One of the most important features of the Standard is that it is non-prescriptive and is based on management principles that have proven to be primary characteristics of quality, customer-centered organizations. It does not require, recommend or other wise endorse any particular process or product; it allows individual organizations flexibility in choosing the most effective ways in which to meet their management requirements.
The standard is composed of the following sections:
Quality – a general framework to ensure effective operations and continual improvement.
Service Delivery – these processes include staffing, bidding, costing, budgeting and purchasing.
Human Resources – the organization should demonstrate that it efficiently and effectively manages “human capital” in a way that enhances organizational performance.
Health, Safety and ENVIRONMENTAL STEWARDSHIP – processes, systems and documentation to insure the safety, health and sustainability of the facility while insuring a positive impact on the environment.
Management Commitment – demonstrate an organizations commitment to management systems to meet customer needs and expectation, now and in the future.
There is a fee for the certification process.
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